Privacy Policy
At Melbourne ABC Tours, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services. By accessing our website, you agree to the practices described in this policy.
1. Information We Collect
We collect:
- Personal Information: Name, email address, phone number and booking information.
- Non-Personal Information: IP address, browser type, device type, pages viewed, and visit timestamps.
2. How We Use Your Information
We use your information to:
- Process bookings and payments.
- Respond to inquiries and provide customer support.
- Improve our website and services.
- Send updates and promotional offers (if opted in).
3. Data Security
We implement security measures to protect your information from unauthorized access, alteration, or disclosure. However, no online system is entirely secure, so we recommend caution when sharing personal information.
Cancellation Policy
We understand that plans can change. To cancel your booking, please notify us at least 48 hours in advance for a full refund. Cancellations made less than 48 hours before the scheduled trip may incur a cancellation fee. No-shows are non-refundable.
Terms and Conditions
Acceptance of Terms: By using our services, you agree to these terms and conditions.
Booking Confirmation: Bookings are confirmed upon receipt of full or partial payment.
Payment Policy: Full payment must be made prior to the scheduled trip unless otherwise agreed.
Cancellation Policy: Cancellations must be made at least 48 hours in advance for a full refund. Late cancellations may incur a fee.
Passenger Conduct: Passengers must comply with safety instructions and refrain from causing disturbances during the trip.
Liability: Melbourne ABC Tours is not liable for delays or cancellations due to unforeseen circumstances beyond our control.
Damage Policy: Passengers are responsible for any damage caused to the vehicle during the trip.
Schedule Changes: We reserve the right to modify schedules or routes due to operational needs or safety concerns.
Third-Party Services: We are not responsible for services provided by third-party operators.
Privacy Policy: Personal information is handled in accordance with our Privacy Policy.